Patsy went above and beyond to offer exceptional service. With all the business conducted over the phone, Patsy sold a tenanted property without me having to come to Kamloops from Langley, British Columbia even once. Patsy fulfilled her role as a realtor quite well, and then went beyond the call of duty to manage the tenants who were not very willing to move! Patsy followed instructions to a T, and made what could have been a terrible situation into a veritably seamless one. The Kirsten Mason team came in with a conservative estimate on what to sell the house for, and with their techniques, and the nontypical economic climate of the day, got me tens of thousands over asking! Although they may have had hurdles with tenanted properties in the past, with some new learning and techniques, they certainly did wonders with the sale. I would highly recommend Patsy and the rest of the team to other landlords who may need to sell their house out from under , 'less than cooperative', tenants. She's pretty. That's important too!!! (Shrugs) They are in my top 5 favourite realtor groups in the world!!! (Gasps) The whole world!!! Job well done.